Is technology holding your business back?
Maybe you don't have a technology problem. Maybe the problem that's keeping you up at night can be solved with technology.
> whoami
Juan Pablo Restrepo — Medellín, CO
> status
Available — technical support, web systems & digital solutions
Start with the problem, not the tool.
A technical problem rarely starts with a tool. It starts with something that doesn't work, something that could work better, or something slowing down a person, a team, or a business. I start by understanding the problem. Then I find where the friction is and what solution actually makes sense.
Before touching a tool, I need to understand what's happening. What should work, what's failing, and who is being affected.
A visible problem can have a cause somewhere else. I investigate the connections between accounts, networks, hardware, applications, processes, and people.
Not every problem needs a new tool. Sometimes it needs a configuration, a fix, an automation, a website, an integration, or simply a better way of doing things.
A solution isn't finished because it looks like it works. It's finished when the problem is solved and the system can keep working without depending on me.
Real problems. Real systems. Support at every level.
Application support for drivers through the full onboarding lifecycle: account recovery, MFA, document verification, and authentication troubleshooting.
Promoted from Tier 1 to Tier 2 for investigation accuracy. Root cause analysis across multiple internal systems and support for frontline agents on escalated cases.
Complex travel cases: researching airline GDS systems, coordinating with hotels and airlines, and resolving time-sensitive itinerary changes.
Technical support for alarm systems, cameras, and mobile apps. Connectivity, device, and account diagnostics; billing discrepancy investigation.
Design, deployment, and maintenance of production sites for long-term clients: hosting, DNS, SSL/TLS, business email, and technical SEO.
Real problems turned into working systems.
GOOD AS NEW
A business needed its online presence to become a real source of customers. I designed and built a solution focused on lead generation and local search positioning.
VIEW SITE → E-COMMERCE / RETAIL SEOMOJOJOY.STORE
A brand needed its own digital infrastructure to sell, showcase products, and control its online presence. I built and maintain the complete system.
VIEW SITE → WebAR / TECHNICAL BUILDPOSTELUZ.ART
A physical experience needed a digital layer. I independently built and deployed an Augmented Reality platform, with hosting and ongoing maintenance.
VIEW SITE → HOME LAB / SYSTEMS LOGRAISED BY MACHINES
A technical lab for understanding how systems work underneath. I document automation, Linux administration, networking, and hands-on experimentation in my own environment.
VIEW SITE →"Working with him has been a great experience. Since launching my website, I’ve started getting new leads, and it’s made a real difference for my business. He is always quick to help if anything needs attention. I highly recommend him!"
Something isn't working?
Let's figure it out.
Tell me what you're trying to solve. It can be a technical problem, a system that isn't working, a web project, or something you don't know how to build yet.